Ethics and the Trust Factor - California
Build trust and ethics into your daily insurance practice.
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This course includes
Course Content
Insurance Fraud
Insurance Fraud
Introduction
Introduction
Why does the Fraud Division exist in California?Why does the Fraud Division exist in California?Practice now!
Why does the Fraud Division exist in California?
Why does the Fraud Division exist in California?
General Overview of Insurer Requirements
General Overview of Insurer Requirements
Creation of an Anti-Fraud Unit and exceptions from California Code of RegulationsCreation of an Anti-Fraud Unit and exceptions from California Code of RegulationsPractice now!
Creation of an Anti-Fraud Unit and exceptions from California Code of Regulations
Creation of an Anti-Fraud Unit and exceptions from California Code of Regulations
Comply with Insurance Fraud Prevention Act and California Special Investigation Unit (SIU) RegulationsComply with Insurance Fraud Prevention Act and California Special Investigation Unit (SIU) RegulationsPractice now!
Comply with Insurance Fraud Prevention Act and California Special Investigation Unit (SIU) Regulations
Comply with Insurance Fraud Prevention Act and California Special Investigation Unit (SIU) Regulations
Detection
Detection
Arson database maintained by the California Department of JusticeArson database maintained by the California Department of JusticePractice now!
Arson database maintained by the California Department of Justice
Arson database maintained by the California Department of Justice
Referral
Referral
Cooperation with Law Enforcement
Cooperation with Law Enforcement
Communication with the Fraud Division and Authorized Governmental AgenciesCommunication with the Fraud Division and Authorized Governmental AgenciesPractice now!
Communication with the Fraud Division and Authorized Governmental Agencies
Communication with the Fraud Division and Authorized Governmental Agencies
Suspected Insurance Fraud
Suspected Insurance Fraud
Identify different insurance fraud circumstancesIdentify different insurance fraud circumstancesPractice now!
Identify different insurance fraud circumstances
Identify different insurance fraud circumstances
Scope and correct application of the False and Fraudulent ClaimsScope and correct application of the False and Fraudulent ClaimsPractice now!
Scope and correct application of the False and Fraudulent Claims
Scope and correct application of the False and Fraudulent Claims
Steps a licensed agent should take when fraud is suspectedSteps a licensed agent should take when fraud is suspectedPractice now!
Steps a licensed agent should take when fraud is suspected
Steps a licensed agent should take when fraud is suspected
Understanding Ethics in the Insurance Industry
Understanding Ethics in the Insurance Industry
Foundations of Ethics
Foundations of Ethics
Trust and the Role of the Producer
Trust and the Role of the Producer
Developing the Ethical Mindset
Developing the Ethical Mindset
Internalizing Ethical Principles
Internalizing Ethical Principles
Recognizing Ethical Challenges
Recognizing Ethical Challenges
Building Trust Through Behavior
Building Trust Through Behavior
Verbal and Non-Verbal Communication
Verbal and Non-Verbal Communication
Earning Trust through Actions
Earning Trust through Actions
Creating Your Personal Code of Ethics
Creating Your Personal Code of Ethics
Values and Self-Reflection
Values and Self-Reflection
Sustaining Ethical Excellence
Sustaining Ethical Excellence
Ethics as a Career Asset
Ethics as a Career Asset
Promoting an Ethical Culture
Promoting an Ethical Culture
Building Trust Through Integrity
Building Trust Through Integrity
Fostering Ethical Decision-Making
Fostering Ethical Decision-Making
Promoting Accountability and Trust
Promoting Accountability and Trust
Cultivating Trust in Client Relationships
Cultivating Trust in Client Relationships
Ethical Leadership Practices
Ethical Leadership Practices
Sustaining Trustworthiness Over Time
Sustaining Trustworthiness Over Time
Emotional Intelligence and Trust in Relationships
Emotional Intelligence and Trust in Relationships
Self-Awareness and Ethical Decision Making
Self-Awareness and Ethical Decision Making
Differentiating Instinctive and Principled ReactionsDifferentiating Instinctive and Principled ReactionsPractice now!
Differentiating Instinctive and Principled Reactions
Differentiating Instinctive and Principled Reactions
Empathy and Human Connection in Ethics
Empathy and Human Connection in Ethics
Navigating Difficult Conversations with EmpathyNavigating Difficult Conversations with EmpathyPractice now!
Navigating Difficult Conversations with Empathy
Navigating Difficult Conversations with Empathy
Sustaining Trust Over Time
Sustaining Trust Over Time
Digital Trust and Data Privacy
Digital Trust and Data Privacy
Building Trust in the Digital Age
Building Trust in the Digital Age
Establishing Trust through Digital PlatformsEstablishing Trust through Digital PlatformsPractice now!
Establishing Trust through Digital Platforms
Establishing Trust through Digital Platforms
Data Privacy and Cyber Ethics
Data Privacy and Cyber Ethics
Ethical Trust in Collaborative Environments
Ethical Trust in Collaborative Environments
Interdepartmental Trust and Alignment
Interdepartmental Trust and Alignment
Rooting Interdepartmental Agreements in IntegrityRooting Interdepartmental Agreements in IntegrityPractice now!
Rooting Interdepartmental Agreements in Integrity
Rooting Interdepartmental Agreements in Integrity
Team Trust and Safety
Team Trust and Safety
Ethical Leadership and Trust Building
Ethical Leadership and Trust Building
Practicing Ethical Awareness Daily
Practicing Ethical Awareness Daily
Recognizing Ethical Dilemmas in Daily OperationsRecognizing Ethical Dilemmas in Daily OperationsPractice now!
Recognizing Ethical Dilemmas in Daily Operations
Recognizing Ethical Dilemmas in Daily Operations
Applying ethical filters before responding to client needsApplying ethical filters before responding to client needsPractice now!
Applying ethical filters before responding to client needs
Applying ethical filters before responding to client needs
Building trust through honest, timely communicationBuilding trust through honest, timely communicationPractice now!
Building trust through honest, timely communication
Building trust through honest, timely communication
Navigating loyalty to clients, coworkers, and the companyNavigating loyalty to clients, coworkers, and the companyPractice now!
Navigating loyalty to clients, coworkers, and the company
Navigating loyalty to clients, coworkers, and the company
Managing gray areas with clarity and consistencyManaging gray areas with clarity and consistencyPractice now!
Managing gray areas with clarity and consistency
Managing gray areas with clarity and consistency
Practicing discretion with sensitive or private informationPracticing discretion with sensitive or private informationPractice now!
Practicing discretion with sensitive or private information
Practicing discretion with sensitive or private information
Using active listening to earn and reinforce trustUsing active listening to earn and reinforce trustPractice now!
Using active listening to earn and reinforce trust
Using active listening to earn and reinforce trust
Aligning personal conduct with professional valuesAligning personal conduct with professional valuesPractice now!
Aligning personal conduct with professional values
Aligning personal conduct with professional values
Leading with Integrity and Long-Term Vision
Leading with Integrity and Long-Term Vision
Identifying your personal ethical boundariesIdentifying your personal ethical boundariesPractice now!
Identifying your personal ethical boundaries
Identifying your personal ethical boundaries
Understanding how small decisions shape reputationUnderstanding how small decisions shape reputationPractice now!
Understanding how small decisions shape reputation
Understanding how small decisions shape reputation
Maintaining ethical standards under pressure or urgencyMaintaining ethical standards under pressure or urgencyPractice now!
Maintaining ethical standards under pressure or urgency
Maintaining ethical standards under pressure or urgency
Communicating decisions clearly and respectfullyCommunicating decisions clearly and respectfullyPractice now!
Communicating decisions clearly and respectfully
Communicating decisions clearly and respectfully
Setting an example for peers and junior team membersSetting an example for peers and junior team membersPractice now!
Setting an example for peers and junior team members
Setting an example for peers and junior team members
Creating accountability systems for your ethical behaviorCreating accountability systems for your ethical behaviorPractice now!
Creating accountability systems for your ethical behavior
Creating accountability systems for your ethical behavior
Making trust a measurable and intentional goalMaking trust a measurable and intentional goalPractice now!
Making trust a measurable and intentional goal
Making trust a measurable and intentional goal
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