Service Design Fundamentals
Understand the principles of service design, customer journey mapping and prototyping.
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Idioma: Inglés
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Después de completar el pago, recibirá un correo electrónico de confirmación y el curso se desbloqueará en la aplicación.
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Lo que vas a aprender
Gain comprehensive understanding of service design principles in English
Learn how to map customer touchpoints effectively
Develop skills to identify and address customer pain points
Understand customer needs through practical examples and case studies
Learn strategies to improve customer experience in any business setting
Master the art of designing seamless experiences for customers
Get hands-on experience in prototyping solutions to real-world problems
Gain a deep understanding of user needs and how to cater to them
Learn how to implement service design in various business models
Get a grasp on digital prototyping and its practical applications
Contenido del curso
Service Design Principles
Understanding User Needs
Designing Seamless Experiences
Prototyping Solutions
Ideation TechniquesIdeation Techniques
User Persona DevelopmentUser Persona Development
Rapid Prototyping MethodsRapid Prototyping Methods
Testing and IterationTesting and Iteration
Implementing Service Design
Service BlueprintingService Blueprinting
Design Thinking ProcessDesign Thinking Process
Customer Journey MappingCustomer Journey Mapping
Prototyping TechniquesPrototyping Techniques
Customer Journey Mapping
Understanding Customer Needs
Identifying Customer Pain PointsIdentifying Customer Pain Points
Customer Empathy MappingCustomer Empathy Mapping
Creating Customer PersonasCreating Customer Personas
Conducting Customer InterviewsConducting Customer Interviews
Mapping Customer Touchpoints
Identifying Customer TouchpointsIdentifying Customer Touchpoints
Analyzing Customer InteractionsAnalyzing Customer Interactions
Designing Seamless ExperiencesDesigning Seamless Experiences
Evaluating Touchpoint EffectivenessEvaluating Touchpoint Effectiveness
Identifying Pain Points
Understanding Customer NeedsUnderstanding Customer Needs
Mapping Customer ExperiencesMapping Customer Experiences
Identifying Pain PointsIdentifying Pain Points
Improving Customer SatisfactionImproving Customer Satisfaction
Improving Customer Experience
Customer Needs AnalysisCustomer Needs Analysis
Enhancing TouchpointsEnhancing Touchpoints
Feedback and IterationFeedback and Iteration
Prototyping Techniques
Rapid Prototyping
Ideation and Concept DevelopmentIdeation and Concept Development
User Testing and FeedbackUser Testing and Feedback
Iterative Design ProcessIterative Design Process
Prototype RefinementPrototype Refinement
User Testing
Usability Testing BasicsUsability Testing Basics
Feedback Collection MethodsFeedback Collection Methods
Iterative Testing StrategiesIterative Testing Strategies
Paper Prototyping
Introduction to Paper PrototypingIntroduction to Paper Prototyping
Creating Paper PrototypesCreating Paper Prototypes
Testing Paper PrototypesTesting Paper Prototypes
Digital Prototyping
Introduction to Digital PrototypingIntroduction to Digital Prototyping
Tools for Digital PrototypingTools for Digital Prototyping
User Testing and FeedbackUser Testing and Feedback
Iterating PrototypesIterating Prototypes
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